Privacy Policy

This Privacy Policy explains how ThistleGlow Services ("we", "us", or "our") collects, uses, and discloses information about you when you use our house cleaning and property care services, visit our site, or otherwise interact with us. Your privacy is of paramount importance to us, and we are committed to protecting your personal data in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We collect information that you directly provide to us, as well as certain information automatically when you interact with our services or online platform.

Personal Data You Provide Directly To Us

• Contact Information: Your name, email address, phone number, and physical address (for service delivery and billing).
• Service Details: Information related to your service requests, such as property size, specific cleaning needs (e.g., residential cleaning, deep cleaning, eco-friendly cleaning, carpet and upholstery cleaning, post-renovation cleaning, window washing, move-in/move-out cleaning), preferred service times, and access instructions for your property.
• Payment Information: While we do not store full payment card details on our servers, we may collect billing addresses and transaction details. Payment processing is handled by secure third-party payment processors.
• Communication Data: Records of your communications with us, including emails, calls, and messages through our online platform.

Information Collected Automatically

• Usage Information: When you visit our website, we may automatically collect certain information about your device and your usage of our site, such as your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This helps us understand how users interact with our online platform and improve our services.
• Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage our services, including scheduling, performing, and billing for house cleaning and property care services (residential cleaning, deep cleaning, eco-friendly cleaning solutions, carpet and upholstery cleaning, post-renovation cleaning, window washing, and move-in/move-out cleaning).
• To communicate with you about your service requests, appointments, updates, and any customer support inquiries.
• To improve our services, understand service usage patterns, and develop new offerings.
• To process payments and arrange for billing.
• To comply with legal obligations and enforce our terms and policies.
• For marketing and promotional purposes, such as sending you information about new services or special offers, with your consent where required.

Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, website hosting, analytics, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technology and methods.

Your Data Protection Rights

Under UK GDPR, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your rights, please contact us at:

ThistleGlow Services
2847 Heather Road
Suite 3A
Edinburgh, EH6 7RF
Scotland
United Kingdom